Job Description
Overview A leading industrial services organization is seeking a detail-oriented Coordinator II to support parts and materials operations at an onsite distribution facility in the northern Mississippi area. This role plays a critical part in ensuring accurate order processing, responsive customer support, and timely delivery of materials to internal and external stakeholders. The ideal candidate thrives in a fast-paced, high-volume environment and brings strong organizational and communication skills. Responsibilities Review, analyze, process, and document parts requests accurately and efficiently in accordance with established standards Process purchase orders from customers and internal teams Research parts inquiries, including replacement items, obsolete or inactive parts, foreign materials, and externally sourced components Prepare and process returned goods documentation, including credits and debits Provide accurate and timely service to internal and external customers to ensure correct parts are delivered per request Prepare and deliver customer quotes promptly and accurately Identify, investigate, and resolve order discrepancies Respond to customer inquiries via phone and email Manage a high volume of inbound calls while maintaining accuracy across all assigned tasks Support special projects and perform additional duties as needed Required Skills Two or more years of customer service experience in a high-call-volume environment Proficiency with Microsoft Word, Excel, and Outlook in a professional setting Ability to read, interpret, and understand technical drawings and specifications Strong verbal and written communication skills High attention to detail with the ability to manage multiple priorities simultaneously Strong organizational skills and a proactive approach to problem solving Preferred Qualifications Prior experience supporting technical or industrial products Familiarity with parts coordination, materials management, or supply chain operations Background in a technical service or manufacturing environment How to Apply Qualified candidates are encouraged to submit their resume for confidential consideration. Applications will be reviewed on an ongoing basis, and only candidates selected for next steps will be contacted.