Job Description
Salary Range: USD $42,920.00/Yr. - USD $68,670.00/Yr. Locations: Auburn University, Alabama Categories: Student Resources Job Type: Non-Faculty Position Type: Full-Time Department: Enrollment Management-Operations Associated Division: VP for Enrollment Management Req ID: 8276 Overview The VP for Enrollment Management is hiring an Enrollment Operations Coordinator . This role supports enrollment by managing the Admissions Telecounseling Center, coordinating communication processes for special application populations, and supporting related enrollment operations by managing the internal query request process, supporting data integrity across systems such as Slate, and maintaining program documentation. Responsibilities Oversees the Admissions Telecounseling Center and its staff, including responsibility for creating and maintaining communications plans; reviewing, refining, and approving scripts, call forms, and email communications; and determining target audiences using queries and reporting tools in the Customer Relationship Manager (CRM), Slate. Manages the query request process for Enrollment Operations by overseeing the ticketing system, reviewing and validating incoming requests, evaluating the availability of existing queries, and developing new queries when necessary. Works collaboratively with Enrollment Operations leadership to prioritize, approve, and define requirements related to these requests. Collaborates with relevant teams to design, implement, and maintain communication processes for all special population admissions pathways, including but not limited to Auburn First, Path to the Plains, and Auburn Global. Proactively identifies and executes opportunities to