Core Functions

Core Functions Serve as a vital member of the administrative team, providing exceptional customer service and operational support across the organization. Maintain a strong understanding of agency programs, services, resources, community partnerships, and events in order to communicate information clearly and effectively to clients, families, and community members. Greet and assist clients, guests, and families in a welcoming and professional manner while helping direct them to appropriate staff, services, or program areas. Support front desk operations including answering and directing phone calls, taking messages, responding to inquiries, processing mail and deliveries, and maintaining an organized reception area. Assist with appointment scheduling, rescheduling, confirmations, and calendar management for programs and leadership staff using electronic scheduling systems and Outlook. Support client intake and check-in processes, including maintaining program materials, collecting forms and payments, scanning documentation, and assisting clients with administrative paperwork. Maintain accurate and up-to-date agency information, resource materials, contact lists, procedures, and event information for staff and reception support. Provide administrative and logistical support to agency staff, including room reservations, supply management, copying, scanning, data entry, and special projects. Support agency-sponsored events through participant communication, registration support, and coordination assistance as needed. Carry out emergency and safety procedures as appropriate and assist with maintaining a secure and welcoming environment.