Job Description
Job Specific Duties Lead the following tasks for NA: Track “Status to Target” for PHES Issue Management KPI. Escalate Top issues to ensure Timely Problem Resolution Track “Status to Target” for PHES 3MIS Warranty KPI. Monitor & collaboratively address 3MIS & 12MIS upticks Monitor PHES 1MIS Field Early Warranty & Customer Surveys for New Emerging Issues Assist PHES Engineering & other stakeholders in Issue Identification & Resolution by providing required warranty claim & all pertinent quality information Regularly monitor SIRIUS for issues assigned to HEPQ, be an active participant of the Decision Making Group & collaborate with stakeholders to document solutions Responsible for Issue Management. Escalate & seek help to stay within target Ensure all Critical Issues & CCD/CN derivative Lessons Learned are captured Engage with PQMs on PSK Project Deliverables at critical Project milestones Collaborate, prepare & present following HEPQ Scorecards to PHES leaders Global & Regional (includes Overall, Design, Aging, SQ) Key Asset Engine Based (for each Region) Total Warranty Spend Identify & discuss Regional Top PHES issues at the escalation meeting Conduct regular Issue Resolution touchpoints with stakeholders Immediate Deliverables Lead the following tasks for NA: Facilitate immediate disposition of uncontained Serial Life & Product Development issues Work with PHES Engineering & facilitate quick resolution of PHES Design issues Actively participate in Warranty Improvement Initiatives & report-outs Position Requirements Bachelor’s Degree in Engineering or related field Minimum of 8 years experience in Automotive Product Development or Quality Demonstrated knowledge of Quality Tools & Processes (Root Cause Analysis) Proficient in SharePoint, PowerBI, Excel (Advanced), PowerPoint & Problem Solving Excellent written & verbal communication skills. Professional & positive attitude. Able to work under pressure, stay organized & meet deadlines Preferred Requirements Demonstrated Six Sigma certification Minimum of 10 years Automotive experience in Product Development or Quality “Hands-On” experience in GIMS, Quantic, PowerBI, Palantir, Auros etc. System / Component knowledge of PHES (HVAC, Fuel, Exhaust, Cooling, Intake) Our Benefits — Designed With You In Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We Help You Plan For The Future With An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don’t contribute Income Protection & Insurance Options Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind. Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work. At Stellantis, we assess candidates based on qualifications, m