Job Description
Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: eStar Training Non-Clinical Job Summary: This role is primarily responsible for facilitating and delivering virtual instructor‑led training, with a core focus on Epic Resolute Hospital Billing (HB) and Professional Billing (PB) applications. The position is heavily presentation‑focused, with approximately 4–5 days per week dedicated to leading training sessions, guiding learners through workflows, and supporting end‑user adoption. While the initial emphasis will be on HB/PB training, there is opportunity for cross‑credentialing in additional applications, with the expectation that the trainer will become fully cross‑trained and capable of facilitating all assigned classes. During non‑training time, the role includes administrative and coordination responsibilities, such as maintaining class rosters, monitoring attendance, communicating with fellow trainers and end users, and supporting overall training operations. This role does not focus on training content development. Hours: Monday - Friday, 8:00am - 5:00pm CST Preferred Skills & Experience Minimum of 2 years of demonstrated experience delivering virtual instructor‑led training (VILT) At least 2 years of hands‑on experience using Microsoft 365 applications, with a strong emphasis on Microsoft Teams Strong attention to detail with the ability to manage multiple tasks effectively Resolute Hospital Billing (HB) and/or Professional Billing (PB) certification Healthcare industry experience Billing and revenue cycle management experience Epic system experience Experience creating and editing instructional content using Camtasia Key Responsibilities Delivers orientation, on-boarding, and career ladder pathway training for all staff. Administers classroom evaluations and provides course updates to management. Uses software programs to develop learning materials. Applies strategies of adult learning as well as appropriate instructional strategies to optimize learning. Ensures that all material is current and distributes updated material to participants. Available to train all necessary classes, including some weekend and after hours classes. Follows all required facilitator notes and procedures. Consults as needed for special projects that require knowledge of computerized applications or processes that affect patient care and or new implementation. Collaborates within the department and organization. The responsibilities listed are a general overview of the position and additional duties may be assigned. Technical Capabilities Applications System Design (Novice): The creative process that captures and displays The original intention and concept of a business system requirement in an imaginative and often unique way. It pulls together The different components of an applications system and may follow The guidelines of a systems development methodology. Instructional Design (Intermediate): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction. Adult Learning Theory (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning. Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communica