Job Description
Position Overview The Assistant Manager (AM) is responsible for supporting the General Manager in the management of the entire store’s operations. The AM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development, and training of all associates in the store. The AM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience that supports our vision. Principal Duties Supervise the day-to-day task assignments and performance for all management and associates. Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers. Manage all matters relating to associates and the team - recruiting, hiring, training, coaching, associate engagement, and performance management. Ensure compliance with corporate training programs. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices. Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans. Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Management-Essential Duties: Supervise the day-to-day task assignment and manage the performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline. Oversee the completion of duties by hourly store management associates. Ensure proper training and training compliance of all hourly associates. Ove