Job Description
Olympic Health and Recovery Services is seeking a clinician to join our new Crisis Helpline team! Do you have an empathetic listening ear and strong clinical skills? This could be the role for you! The Crisis Helpline Clinician provides clinical support to the Crisis Services Program of Olympic Health and Recovery Services (OHRS), a licensed behavioral health agency. The primary responsibilities of the Crisis Helpline Clinician are to respond to callers in both the Regional Crisis Line (RCL) and the Washington State 988 Suicide & Crisis Lifeline, delivering 24/7/365 crisis intervention services via phone, text, and chat. This position will be conducting suicide and safety risk assessments, developing stabilization plans, dispatching mobile crisis teams, and coordinating referrals to Designated Crisis Responders (DCRs), emergency services, and community resources. The Crisis Helpline Clinician responds to individuals across multiple Washington regions and helps ensure callers receive timely, compassionate, and culturally responsive crisis care. This position has the ability for hybrid work from home options with satisfactory completion of training and continued demonstration of proficiency. Salary Range: $27.72 - $36.45 per hour. DOE. This position is eligible for shift differential ($1/HR evenings, $3/HR weekends and nights). Available Schedules 10AM – 8PM, Friday – Monday 4AM – 12PM, Friday – Tuesday Please see our other postings for additional shift options! 12PM – 8PM, Sunday – Thursday 8AM – 6PM, Friday – Saturday 8AM – 6PM, Sunday - Monday Join us in our mission to provide access to an effective, reliable safety net of behavioral health crisis and recovery support services throughout our region. MAJOR RESPONSIBILITIES: Crisis Line Response – RCL & 988: Promptly answer incoming RCL and 988 calls, texts, or chats to gather relevant information and determine immediate safety needs. Conduct risk assessments and evaluate urgency to determine appropriate level of intervention. Provide crisis intervention, emotional support, de escalation, and trauma informed care to individuals experiencing mental health, substance use, emotional distress, or safety concerns. Manage multiple concurrent crisis contacts in a calm, professional, and empathetic manner. Develop crisis stabilization and safety plans collaboratively with callers and their natural supports. Triage, Dispatch & Care Coordination: Triage callers to community resources, outpatient providers, DCRs, mobile crisis teams, and 911 when clinically indicated. Dispatch mobile crisis teams when callers present with urgent behavioral health or safety concerns requiring in person assessment or intervention, following Washington’s regional crisis system protocols. Provide warm handoffs and seamless care coordination with crisis outreach teams and regional crisis service partners throughout Washington. Direct individuals to specialized 988 services including Veterans Line, Spanish Line, Youth Line, and the Native & Strong Lifeline when appropriate. Support callers who are unhoused unstably housed, or seeking linkages to medical, behavioral health, or social service resources. Documentation & Compliance: Complete timely and accurate documentation in the electronic health record in accordance with Washington State law, crisis line best practices, and confidentiality regulations (42 CFR, 45 CFR). Utilize web based 988 and crisis line systems for documentation and reporting. Follow all agency policies, WAC requirements, and national 988 Lifeline standards for crisis contact response and quality assurance. Follow Up, Monitoring & Ongoing Support: Conduct follow up calls as clinically indicated to support stabilization, ensure safety, and assist callers in engaging with recommended care. Collaborate with families, providers, and crisis teams to reduce barriers to follow up care and support ongoing stabilization activities. Professional Collaboration: Consult with other agency clinicians and interdisciplinary team members on complex or high risk cases. Communicate clearly and effectively with coworkers in a dynamic, fast paced crisis environment. Support RCL, 988, ITA, and crisis team program deliverables, including encounter tracking, quality improvement, and compliance with state and regional requirements. BENEFITS: TMBH-ASO/OHRS provides comprehensive benefits for full-time employees including medical/dental/vision plan options (many with no employee paid monthly premium depending on plan choice, and dependent coverage options), a