Job Description
Unison Systems is seeking a CRM Director to join our client's team in Denver Tech Center (DTC). This is a direct hire position offering $150,000 to $190,000 annually. The role requires 4 days onsite per week. Our client is an award-winning international travel company with 95+ years of experience, operating in over 70 countries. The position includes a generous benefits package with travel benefits and retirement. Responsibilities: Lead the CRM Center of Excellence strategy and enterprise roadmap globally Develop and implement CRM strategies aligned with overall business objectives Establish key performance indicators (KPIs) for CRM processes and track performance metrics Oversee CRM COE budgets, resources, and project prioritization Manage data quality, security, and compliance within CRM systems Partner with Sales, Marketing, IT, and Customer Service teams to ensure integrated CRM solutions Serve as primary liaison between executive leadership and CRM delivery teams Lead, develop, and maintain a high-performing CRM team Facilitate continuous training, process improvements, and adoption of CRM innovations Create and maintain business process and technical best-practice guidelines and standard operating procedures Report regularly to executive leadership on CRM COE initiatives and outcomes Requirements: Bachelor's degree in Business Administration, Information Systems, Computer Science, Marketing, or related field; or 10+ years of relevant CRM or product management experience 10+ years of CRM strategy, implementation, or management experience with at least 5 years in a leadership role Proven track record leading CRM initiatives and cross-functional teams in large, complex organizations Experience with CRM platforms (Microsoft Dynamics, SAP CRM, or similar) Demonstrated experience developing and implementing business processes and best practices Strong background in change management, training, and process improvement Excellent stakeholder management skills, particularly with executive leadership Unison Systems is Colorado's leading IT staffing and engineering consulting firm - apply today and let us put our 27 years of expertise to work for you.