Job Description
Description:CSA (Customer Support Agreement) Technician for construction equipment is responsible for equipment maintenance on heavy, compact, or complimentary equipment/attachments.This role involves performing routine inspections, diagnosing mechanical issues, carrying out scheduled maintenance, and repairing or replacing parts as necessary.Key Responsibilities:Scheduled for work to meet Customer Support Agreements with ASCENDUM's representative coverage territory:Perform services on equipment as outlined by the Support Agreement.Change filters and fluids based on specific intervals.Inspect and take pictures/videos of equipment operation, damage, and repairs.Check all applicable safety-related items, such as seatbelt operation & expiration date, mirrors, cameras, alarms, tire pressures, etc.Identify wear and tear, fluid leaks, abnormal sounds, and other potential issues during inspections.Paperwork/Computer:Complete all paperwork as outlined by the supervisor.Maintain and update all computer-assigned tasks as outlined by the supervisor.Maintain and update all pictures/videos in the system or devices provided by ASCENDUM.Software updated on machines.Communication:Notify site-specific personnel of entry and departure from the worksite (job site/shop).Notify, as outlined by the supervisor, appropriate ASCENDUM personnel of job start-ups and completions.Training and Certification:ASCENDUM is an MSHA Part 48 company; certification must be kept current.ASCENDUM requires certain driving records to be maintained:Outlined in the ASCENDUM Employee Handbook.Specific supervisor regulations, company standards.ASCENDUM-provided service truck/van regulations (service/logbooks as required).ASCENDUM CBT (EHS, ASCENDUM Learning, etc.).VOLVO service training, CBT, and ILT.Other product line service/parts-specific training, CBT, and ILT.Company Assets:Technician will be provided a service truck/van, laptop, mobile phone, diagnostic tooling, etc.Responsible for tracking and upkeep of all assets provided.Requirements:Education:High school diploma or equivalent.Additional technical certifications or training, Tech school, etc.Experience:Proven experience (2years) as a Shop technician or Rental turn technician.Other equivalent experience is a factor.Technical Skills:Proficient in diagnosing and repairing mechanical, hydraulic, and electrical issues.Certifications:MSHA Part 48 and company required and site specific requirements.Knowledge:Familiarity with construction equipment manuals, tools, diagnostic equipment, and safety standards.Physical Requirements:Ability to lift and move heavy parts (up to 70 lbs), bend, squat, kneel, and work in various weather conditions.Valid Driver's License:A valid driver's license is required for transporting equipment and tools.Desirable Skills:Strong problem-solving and troubleshooting abilities.Excellent attention to detail and ability to follow standard operating procedures.Good communication and teamwork skills.Work Environment:Field-based, on construction sites and customer/company shops Work may involve exposure to outdoor elements, heavy machinery, and construction site hazards..