CSR Call Center

Job Summary:CSR Call Center - ENT (Warranty Admin Clerk) Location:East Syracuse, NY, 13057 Pay Rate:$19/hr Standard Work Day:8am 5pm, Mon Fri Responsibilities Respond promptly to incoming calls and emails from homeowners, dealers, and distributor warranty admins Provide accurate warranty information and coverage updates to our Distribution Network Ensure proper entry of product model and serial numbers into internal systems Administer escalated warranty claim exceptions efficiently and professionally Manage, document, and track all customer interactions within our CRM (Salesforce) Perform data entry and administrative support tasks as directed by senior staff and management Multi-task across web-based applications, Microsoft Word/Excel, and multiple monitors Required Skills and Experience Exceptional verbal and written communication skills Dependable work ethic and demonstrated attention to detail Experience in data entry and web-based CRM systems (Salesforce experience a plus) Proficient with Microsoft Office, especially Word and Excel Ability to navigate web browsers, perform online searches, and manage multiple tabs/windows Multi-tasking capabilities in a fast-paced, team-oriented environment High School Diploma or GED.