Customer Account Manager

Who you are This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience Strong written and verbal communication skills, with the ability to explain concepts clearly Familiarity with HR Tech, recruiting tools, or developer-focused products Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met You will thrive in this role if: Are a Captain - you enjoy owning the customer relationship and championing their success Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals Believe in long-term partnerships and being the trusted advisor for your customers What the job involves We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively Support renewal conversations and standard contract processes, escalating complex scenarios as needed Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption Identify basic expansion or usage opportunities and partner with senior team members when appropriate Maintain accurate customer data, renewal tracking, and activity logging in CRM tools Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience Benefits Every HackerRanker gets a MacBook Pro, monitor, mouse, and keyboard We invest in your professional development and provide annual funding for L&D courses Your well-being is our top priority. We offer access to numerous mental health resources throughout the year Bring your besties to HackerRank – and get paid when they join the team We offer comprehensive health plans and cover 100% of premiums for some plans You have the chance to share ownership of the company with employee stock options Wherever you’re located, we have programs to help you prepare for retirement We offer special benefits to ensure you’re engaged and set up for success while working remotely Need a new office chair? We offer a monthly stipend to support the tech setup of your choice We offer generous PTO plans for you to rest or treat yourself to the vacation of your dreams Work from home, the beach, or wherever you’re most productive as long as your tasks get done Enjoy company-wide days off and Limited Meeting Fridays to relax and recharge