Job Description
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ideal for someone who thrives in a high-energy, child-focused environment, values teamwork, and enjoys building positive relationships with customers. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you! Benefits Paid Training Daily Pay available SafeSplash® Brands Curriculum Certification Flexible Hours Free Swim Lessons for immediate family of employees Career Growth Responsibilities: Operations Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system). Answer all incoming phone calls within three rings and return messages in a timely manner. Maintain accurate and timely student attendance records, ensuring smooth class operations. Assist with facility cleanliness: lobby, observation area, restrooms, and front desk. Support daily opening and closing procedures to ensure readiness for customers. Sales Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups. Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach. Manage in-school customer requests, including schedule changes, account updates, and billing questions. Customer Provide a warm and professional welcome to all customers, greeting them by name with high energy. Handle greetings and goodbyes to ensure every fami