Job Description
USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry's top technical and customer service leader. Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation: Schedule: 10:30am-7pm MON-FRI (WEEKENDS OFF) Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center Experience preferred Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions. Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base. Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs. Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested. Uses computerized system for tracking, information gathering, and/or troubleshooting. Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound