Job Description
We are Farmers - where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle - we’re a team with a Our results-driven, high-performance culture measure our impact on the customers who trust us. a job - you’ll find a supportive community. part in meaningful volunteer projects, and help shape the future alongside At Farmers, helping others is at the LinkedIn [ and TikTok [ Remote ( ) If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. position is a critical part of Farmers Insurance as it supports our customers You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. 7:30 AM - 4:00 PM PT Training and Post Training Shift: Monday, Tuesday, Wednesday, Friday (Thursdays off): 9:30 AM - 6:00 PM PT Saturday: 6:00 AM - 2:30 PM PT Training will be conducted in a virtual learning environment with our U of F Participants are expected to keep their cameras and audio on throughout the session, wear business‑casual attire, and attend all scheduled training days. Monday-Friday: 7:00 AM - 8:00 PM CT / Saturday: 8:00 AM - 4:30 PM CT Monday-Friday: 6:00 AM - 7:00 PM MT/ Saturday: 7:00 AM - 3:30 PM MT Monday-Friday: 5:00 AM - 6:00 PM PT / Saturday: 6:00 AM - 2:30 PM PT Shifts will include Saturdays. Although this position is fully remote, it operates within a highly structured environment that requires you be fully present and engaged. customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. Escalate unresolved issues requiring advanced support for further resolution. about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. to further address customer needs. Annual performance-based bonus potential up to 10%. We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, High School Diploma or equivalent required. Note: Adjuster, Personal Lines-only, and Life & Health licenses do not meet Minimum of 1-3 years customer service. 1 year of experience in call center environment, insurance or related field Experience providing customer support within a high-volume, complex Intermediate computer skills with ability to navigate multiple systems Able to troubleshoot basic issues with equipment such as headset, internet, Experience with Microsoft Office suite of tools preferred. This role, whether performed virtually or in an office setting, will include extended periods of time, up to a full work shift. 0-10 pounds without assistance. material, resources and other objects. computer for extended periods of time, up to a full work shift. keyboard and other office equipment up to a full work shift. Farmers offers a competitive salary commensurate with experience, Bonus Opportunity (based on Company and Individual Performance) Medical Dental Health Savings and Flexible Spending Accounts Life Insurance Remote Anticipated application deadline: At Farmers, the recruitment process is submit your application promptly. LinkedIn [ and TikTok [