Job Description
If you’re great with people, love helping customers, and want a career with no weekends, no late nights, and real earning potential , this role is for you. We’re building a new customer‑facing position inside our service department — and we’re hiring now. Position: Customer Experience Associate — Service Department Schedule: Monday–Friday, Service Hours Only Earning Potential: $70,000–$120,000+ Location: Suntrup Automotive Group (Multiple Stores) About the Role The Customer Experience Associate is a relationship‑driven, customer‑facing role inside our service department. You will help customers explore options that improve their ownership experience — including upgrading to newer vehicles or adding protection products that save them money long‑term. This is not a traditional sales job. It’s a hospitality‑focused role for someone who enjoys talking to people and thrives in a fast‑moving environment. Responsibilities Engage service customers in person throughout the day Use our digital tools to review customer insights and opportunities Present upgrade paths or ownership solutions Explain protection products and service contract options Coordinate with sales staff to finalize vehicle purchases Follow up with customers using our CRM + AI tools Maintain a polished, professional presence in the service lane Compensation & Benefits $70,000–$120,000+ earning potential Monday–Friday schedule No weekends, no late nights Health, dental, vision 401(k) with company match Paid training Career stability with a growing automotive group Who Thrives in This Role We’re looking for someone who is: Warm, confident, and great with people Fast‑moving and proactive Comfortable starting conversations with strangers Not afraid of rejection Organized and accountable Motivated by earnings and customer satisfaction Ideal Backgrounds Include: Former salespeople who want better hours Former Finance Managers who want a customer‑facing role without late nights Former Sales Managers who want a stable, relationship‑driven position Hospitality pros who love customer interaction Retail leaders who want a career path Who Should Not Apply This role is not a fit for someone who: Avoids talking to new people Moves slowly or waits to be told what to do Struggles with follow‑up Dislikes a fast‑paced environment Avoids accountability Why This Role Matters This is a brand‑new department designed to improve customer experience, increase retention, and help customers make smart decisions about their vehicles. You’ll be the face of that experience — and your work directly impacts customer satisfaction and dealership success.