Job Description
Greater Shelton, CT Area Fully Onsite | Monday–Friday | 8:00 AM – 5:00 PM $50-60k A well-established manufacturing organization is seeking a Customer Experience Coordinator to support its growing operations team. This role is perfect for someone who enjoys building strong customer relationships, managing the details behind the scenes, and ensuring a seamless order experience from start to finish. This is a fast-paced, highly collaborative environment where attention to detail, responsiveness, and strong system navigation are key to success. If you thrive in a role where customer interaction meets operational execution, this could be a strong fit. Key Responsibilities Serve as a primary point of contact for a portfolio of business accounts, building and maintaining strong client relationships Process and manage customer orders from receipt through fulfillment, ensuring accuracy and timeliness Monitor open orders and proactively communicate updates, changes, and timelines to customers Respond to customer inquiries and resolve issues related to order status, product availability, and delivery schedules Partner with internal teams including operations, inventory, and sales to ensure smooth order flow Maintain accurate records and reporting within internal systems and customer platforms Support daily account activity in a fast-moving, process-driven environment Qualifications 2+ years of customer service, account coordination, order processing, or related experience Strong communication skills with a customer-first mindset Ability to manage multiple priorities while maintaining a high level of accuracy Comfortable navigating systems and learning new technology quickly Strong organizational skills and attention to detail Positive attitude, strong work ethic, and ability to thrive in a structured onsite environment Preferred Experience Experience in manufacturing, distribution, logistics, or product-based industries ERP system experience CRM or ticketing system experience (Salesforce, Zendesk, Freshdesk, etc.) Reporting or dashboard exposure Experience supporting business-to-business customers Why This Opportunity? Join a stable and growing organization with an established customer base Work alongside an experienced, collaborative team Gain valuable experience in customer operations and account support Opportunity to contribute to process improvements and operational efficiencies Strong exposure to business operations and customer relationship management