Job Description
Summary We are seeking a dedicated Customer Service Technician to join our team.In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment.Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.Work Schedule & Shift Details:Monday-Friday 8:00am-5pm Essential Duties and Responsibilities Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.Coordinates verification of Medicare, Medicaid, and private insurance coverage information Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Educates the patient and/or caregiver on the safe use and maintenance of the delivered items Maintains assigned company vehicle in a clean and safe working condition Maintains referral log Manages all aspects of intake:answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork Monitors office supplies Job Type:Full-time Pay:$18.50 - $20.00 per hour Benefits:401(k) Dental insurance Health insurance Paid time off Vision insurance Experience:Package or Merchandise Delivery:1 year (Required) Work Location:In person.