Customer Experience Representative

Job Summary Ironwood West Michigan Group is seeking a Customer Experience Representative to support customers in a retail environment.This role focuses on providing in-person customer assistance, product education, and creating a positive experience for every customer.Paid training is provided, making this a great opportunity for individuals looking to grow within customer service and retail operations.This position is ideal for candidates who enjoy working with people, learning new skills, and being part of a team-focused environment.Responsibilities Greet and assist customers in a professional manner Provide product and service information Support in-store transactions and customer requests Maintain organized work areas and follow store standards Participate in training and team meetings Assist with daily operational tasks as needed Work toward individual and team performance goals Qualifications Strong communication and interpersonal skills Comfortable working face-to-face with customers Dependable attendance and reliable transportation Willingness to learn and accept coaching Ability to work flexible retail hours, including weekends Previous customer service or retail experience is helpful but not required Compensation & Benefits Hourly pay based on experience Paid training provided Performance-based bonus opportunities Flexible scheduling Growth and advancement potential Supportive team environment Work Location In person -- Kalamazoo, MI Equal Opportunity Employer Ironwood West Michigan Group is an Equal Opportunity Employer.Employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.Job Type:Full-time Work Location:In person.