Job Description
Title: Customer Experience Specialist Location: Santa Monica, CA Compensation: $60,000.00 - $65,000.00/year The Shade Store will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. ABOUT THE SHADE STORE® At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation POSITION: Customer Experience Specialist The Shade Store is seeking Customer Experience Specialist candidates (who we call Customer Experience Manager) to join our Client Services team. Ideal candidates have a strong customer service background with a proven ability to resolve complex customer issues with strong problem-solving abilities, while consistently offering empathetic assistance. They excel at collaborating across teams to provide timely solutions and demonstrate exceptional attention to detail. Proficiency in managing customer interactions, documentation, and follow-up is crucial for success in this role. Experience in luxury retail or hospitality operations is a plus. RESPONSIBILITIES: Provide exceptional customer service by handling customer inquiries via phone, email, and text. Maintain a customer-centric approach, ensuring each customer feels valued and supported. Analyze customer issues using critical thinking, develop effective action plans, and resolve problems in a proactive manner. De-escalate and resolve challenging customer service opportunities w