Job Description
Location:On-site in Aurora, CO Compensation:$58,000 - $68,500 annually Schedule:Monday to Friday.No nights or weekends required.At Boarding & Beyond, we know dogs by name, and pet parents trust us with their family.Your job is to earn that trust fast.We're hiring a Customer Growth Supervisor, the working supervisor for our front desk sales and customer experience.You lead calls, tours, follow-up, and standards, and you improve the systems that convert inquiries into bookings and first visits into loyal regulars. Why you'll love this role You talk to pet parents, meet great dogs, and feel the wins fast (bookings, tours, we're coming back). You'll lead real people and make real decisions every day.Coaching and sharpening the front desk team in real time. You get autonomy to improve the playbook(scripts, tours, follow-up cadence) then coach the front desk to run it. You'll get leadership growth (coaching, standards, systems, execution) on a team that loves dogs and takes pride in doing it right. You'll have clear authority and a clear scoreboard, with a bonus tied to outcomes you control:follow-up speed conversion, tours that close, reactivation, reviews, and referral partners. Who thrives here You've built and improved real-world systems (scripts, checklists, follow-up flows) and successfully implemented them with a team. You like standards.You hate chaos.You fix what's broken. You can coach firmly without being a jerk.You raise the bar without drama. You care about dogs, take pride in doing things right, and genuinely enjoy talking with pet parents. You're organized and like tracking outcomes (we use Asana). What you'll do: Mornings (Front Desk):calls, tours, bookings, coaching standards in real time.Afternoons (Office):You'll improve the growth system. What you own (outcomes): More dogs booked:Lead follow-up is fast and consistent, and conversion improves month-over-month. Tours that close:Tours feel warm and confident, and they turn into bookings. Grooming stays full:The groomer's schedule is kept booked. Customers come back consistently:Reactivation runs every week and turns past customers into regulars. Community referrals grow:Local partners reliably send us new pet parents, and we can see what's working. Reviews happen:Great moments lead to review asks, and reviews stay steady. The authority and tools you'll have: You'll have the authority to fix what's broken:scripts, follow-up cadence, tour standards, and reactivation offers.Then coach the front desk to run it. What winning looks like: Boarding nights, daycare days, and grooming appointments trend up month over month Lead conversion improves above 70% across all lead sources Grooming stays booked:23/25 grooming slots filled weekly (target:full). Reviews are steady:3 new 5-star reviews per week. The front desk team gets sharper because your scripts, standards, and follow-up systems make it easy to do things right.Job Type:Full-time Pay:$58,000.00 - $68,500.00 per year Benefits: Employee discount Flexible schedule Food provided On-the-job training Opportunities for advancement Paid time off Paid training Retirement plan Application Question(s): Describe one system you built or improved (script, checklist, follow-up flow, SOP).Include:what was broken, what you changed, how you got the team to use it, and the result.Work Location:In person.