Job Description
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success. This role is ideal for someone who enjoys working with customers, learning software products, and providing clear, friendly guidance. With training and mentorship, the Specialist will lead onboarding activities, deliver product walkthroughs, and support solution setup while developing deep product knowledge over time. For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. What you can expect to do in this role : Independently welcome new customers and support them through initial onboarding engagements Lead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successful Learn the product in depth and confidently explain core features, workflows, and best practices Manager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenarios Gather customer goals and questions to design onboarding experiences reflecting each customer’s unique environment and priorities Partner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycle Serve as the primary day-to-day onboarding coordinator determining when to connect customers with the right internal resources and subject matter experts at the right time Apply foundational change management awareness to help customers understand adoption milestones and what to expect throughout the onboarding journey Track onboarding activities, milestones, and customer feedback in internal systems Identify and resolve common customer questions or challenges independently and escalate when appropriate Contribute to onboarding documentation, templates, and learning resources What we are looking for: Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar) (Required) Experience working with software or technology products (Preferred) Exposure to CRM or customer tools (e.g., Salesforce, Zendesk, Gainsight, or similar) is a plus Strong communication skills with a friendly, professional approach Comfort speaking with customers via video calls, email, and chat Ability to learn new software tools and concepts quickly Organized and detail-oriented, with the ability to manage multiple tasks Problem solving mindset and willingness to ask questions and seek guidance Collaborative team player with a customer-first attitude 2 Year / Associate’s or Bachelor’s degree in Business, Communications, Information Systems, Marketing, Education or a related field (Required) Introductory Customer Success or Customer Support Certifications (Preferred) Basic onboarding, enablement or training certifications (Preferred) A combination of relevant experience and education may be considered Equivalent experience in customer-facing roles (support, training, hospitality, etc,) may be considered in place of a degree Security And Privacy Requirements Participation in ongoing security training is mandatory Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf How we help you reach your best potential: Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z Named a 2024 Best Technology Company to Work For by U.S. News Named one of Forbes Most Trusted Companies in 2024 Na