Job Description
About Your Green Clean Crew Your Green Clean Crew is a fast-growing, eco-friendly residential and commercial cleaning company serving the Greater Seattle area. We are known for quality, reliability, and green products—and we are building a scalable, professionally run operation. We are hiring a Bilingual Customer Operations Manager (English & Spanish) to lead customer experience, scheduling coordination, team communication, and daily operational execution. Please send your resume at info@yourgreencleancrew.com Role Summary This is a customer-focused operational leadership role for someone who thrives in fast-paced service environments. You will own client communication, scheduling coordination, service quality follow-up, and day-to-day support for both customers and cleaning teams. You will work directly with the Owner to improve customer satisfaction, retention, operational consistency, and business growth. Key ResponsibilitiesCustomer Experience & Communication Own daily customer communication via phone, text, email, and Jobber (CRM Tool) Manage scheduling confirmations, reminders, reschedules, cancellations, and same-day issues Handle escalations, complaints, and re-cleans with professionalism and urgency Follow up with recurring and high-value clients to improve retention Ensure a smooth onboarding experience for all new customers Help maintain strong online reputation and customer satisfaction Scheduling & Team Coordination Coordinate daily schedules between clients and cleaners Ensure cleaning teams receive accurate job details and updates Communicate fluently in both English and Spanish with staff and supervisors Help maintain coverage during call-outs and emergencies Support cleaner onboarding and operational coordination Sales & Client Growth Respond quickly to inbound leads and customer inquiries Prepare quotes and assist with onboarding new recurring customers Support local marketing initiatives and partnerships Identify upsell opportunities for deep cleans, recurring services, and add-ons Help drive 5-star Google reviews and referrals Systems & Administration Use Jobber (or similar CRM software) for scheduling, invoicing, and customer management Track client communication and maintain accurate records Coordinate with payroll and operations teams weekly Help improve operational workflows and customer processes Reduce owner involvement in daily customer management KPI & Business Support Help increase customer retention and recurring revenue Track service quality metrics and customer satisfaction Support operational reporting and weekly business reviews Assist in improving team efficiency and scheduling optimization Requirements Fluent in English and Spanish (required) 3+ years experience in customer service, operations, or service industry coordination Strong communication and problem-solving skills Experience managing schedules, CRM systems, or service teams Organized, detail-oriented, and customer-focused Comfortable using mobile apps, CRM tools, and scheduling software Valid driver’s license Compensation & Benefits W-2 Hourly: Range between $25 and $30 per hour Quarterly Performance Bonus based on KPI performance One week paid time off after first 6 months Career growth opportunities within a growing company Why Join Us Opportunity to lead and scale a growing company Direct partnership with ownership team Strong growth trajectory in Seattle market Ability to build systems, culture, and operational excellence Meaningful leadership role with long-term upside Job Type: Part-time Work Location: In person / Field + Office Hybrid Pay: $25.00 - $30.00 per hour Benefits Paid time off Work Location: In person