Job Description
Nashville, TN Salary: $58,000 – $63,275 A global leader in premium audio technology is seeking a Customer Operations Specialist to join its growing Nashville team. For more than 80 years, this organization has helped shape the future of sound through innovation, craftsmanship, and world-class audio solutions used in live events, studios, streaming, conferencing, and entertainment environments around the world. This role is ideal for someone who enjoys customer interaction, order coordination, problem-solving, and working behind the scenes to ensure a seamless customer experience. The Customer Operations Specialist will support customers, dealers, and internal teams through order management, service coordination, warranty support, and administrative operations. What You’ll Do Process and coordinate customer orders, service requests, and repair cases Serve as a primary point of contact for customers, dealers, and internal stakeholders Provide timely updates regarding order status, repairs, warranties, and service timelines Coordinate communication between customers, technical teams, and internal departments Maintain accurate documentation and records within internal systems Assist with warranty validation, order tracking, and issue resolution Troubleshoot customer concerns while delivering a high level of professionalism and care Support operational workflows and administrative processes across the service department What We’re Looking For High School Diploma required; Associate or Bachelor’s degree preferred 1–3 years of customer service, operations, order management, or administrative support experience Experience in Pro Audio, music, electronics, manufacturing, or technical industries is a plus Strong organizational skills with the ability to multitask in a fast-paced environment Excellent communication and customer service skills Ability to navigate difficult conversations professionally and diplomatically Strong PC skills including Microsoft Office; JD Edwards experience preferred Detail-oriented with strong analytical and troubleshooting abilities Why Join This Team? Competitive salary and comprehensive benefits package Flexible work environment and work-life balance support Opportunity to work for a globally recognized premium technology brand Collaborative and team-oriented culture with strong leadership support Career growth opportunities within a stable and innovative organization Exposure to exciting projects across music, live events, streaming, and professional audio technology International company culture that values innovation, creativity, and people-first leadership Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California