Job Description
Job SummaryWe are seeking a dedicated and professional RV Service Administrator to join our team.This role involves managing warranty and insurance claims as well as interactions between our service and sales departments.You will work with customers and our internal departments to coordinate the service and billing.Responsibilities Handle inbound and outbound calls with professionalism and courtesy, ensuring excellent phone etiquette.Provide outstanding customer support by addressing inquiries, resolving issues, and offering solutions promptly.Perform data entry tasks accurately Assist with billing procedures when necessary, maintaining accuracy and security.Support administrative duties such as scheduling appointments, updating client records, and processing transactions.Collaborate with team members to ensure seamless client services and uphold company standards.Maintain a professional demeanor while managing multiple tasks in a fast-paced environment.Requirements Proven experience in customer service, call center operations, or related roles; Strong communication skills, both verbal and written, with excellent phone etiquette.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.Ability to perform accurate data entry with high attention to detail.Experience with outbound calling, and client services is advantageous.Good analysis skills to interpret customer feedback and support continuous improvement efforts.Capable of handling cash transactions accurately when required.Typing speed of at least 40 words per minute is desirable.Excellent interpersonal skills with the ability to work effectively within a team environment.This position offers an engaging work environment where your communication skills and customer support expertise will make a meaningful impact on our clients' experience.We value professionalism, efficiency, and a proactive approach to problem-solving in our team members.Job Types:Full-time, Seasonal Pay:$15.00 - $20.00 per hour Expected hours:35 - 45 per week Benefits:401(k) 401(k) matching Dental insurance Health insurance On-the-job training Vision insurance Work Location:In person.