Job Description
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) • Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) Identify customer needs through open-ended questions and active listening Educate customers on available wash and detail packages, highlighting features, benefits, and value Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only) Promote and sell memberships, including Fast Pass and Unlimited programs Present and explain current promotions and incentives to encourage additional purchases Assist customers with payment transactions at the kiosk and answer general inquiries Overcome objections with professionalism and empathy to guide customers to the best solutions Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep Perform other duties as assigned to support the team and site performance Education and Experience • High School Diploma or equivalent preferred, not required Prior customer service or sale experience preferred, not required Must be able to successfully pass a background check in accordance with company policies and