Job Description
MRF: 292702. 🌟 Who We Are: LTVplus – Your Global Remote Team At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. 📋 When you join LTVplus Your Mission will be to: Requirements Preferred Region: Asia Gender: Any Years of Experience: at least 2 years Zendesk experience Experience: 2–3 years extensive billing, preferably in a BPO or customer service environment. Adaptability: Quick to learn and adapt to new systems, tools, and processes in a fast-paced setting. Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions. Attention to Detail: Highly detail-oriented with strong accuracy in reviewing financial data and transactions. Independence: Capable of working autonomously while managing complex processes efficiently. Communication Skills: Professional and clear in handling customer inquiries and providing explanations. Responsibilities Process and manage billing information with accuracy and efficiency. Review billing transactions to ensure completeness and correctness. Respond to customer inquiries regarding billing, account statements, and charges. Investigate and resolve billing discrepancies or issues promptly. Ensure compliance with company policies, procedures, and relevant regulations. 🖥️ Tech Checklist – Gotta Have It! A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection. Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome! A quiet, cozy workspace to handle calls and chats like a pro. Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment? Click Here - Your First 30-60-90 Days at LTVplus: What to Expect PLEASE FILL OUT THIS FORM: Skills Assessment Form