Customer Service and Sales Support Specialist

Customer Service & Sales Support Specialist Location: Greenfield (Corporate Office) Schedule: Monday–Friday, 8:00 AM – 5:00 PM About Novelty Inc. Novelty Inc. is a multi-channel product development company that creates high-impulse, trend-driven merchandise and sells directly to major retailers. We pride ourselves on developing fun, innovative products—and building sales programs that help our partners succeed. The Opportunity We’re looking for a Customer Service/Sales Support Specialist to join our team. This role is perfect for someone who enjoys working behind the scenes to support sales, solve problems, and ensure customers have a seamless experience. You’ll be a key point of contact for clients after the sale—helping manage orders, answer questions, and keep everything running smoothly. What You’ll Do Partner with the sales team to ensure excellent client experience Serve as the primary point of contact for clients post-sale Provide ongoing sales and marketing support Process and enter orders (high volume data entry) Coordinate product returns for guaranteed sale programs Respond to sales team and client inquiries in a timely manner Resolve customer concerns professionally and efficiently Collaborate with logistics and internal teams to ensure timely order delivery Support cross-functional projects and team initiatives What You Bring High School Diploma or GED Experience supporting a sales team (retail or impulse merchandise a plus) Strong communication skills with both clients and internal teams Excellent organization and problem-solving abilities Comfortable handling high-volume data entry and multitasking Proficiency in Microsoft Office (especially Excel and Outlook) Experience with Shopify, CRM, or ERP systems (Infor SX is a plus) What We Offer Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Vacation and Holidays Why Join Us? Be part of a creative, fast-moving company Work closely with a supportive and collaborative team Casual dress office environment Play a direct role in helping customers and driving business success