Job Description
Overview We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC. The ideal candidate needs to be hands-on to drive efficiency during our peak winter season. This critical role requires an active on-site presence, including flexible availability for weekends and on-call support to meet high-volume demand. A 6-day work week may be required during peak periods. Responsibilities Manage all aspects of the CSC's profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectations to support customer acquisition and retention Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including: Medical, dental, and vision (eligibility after just 30 days of employment) Paid time off that increases with tenure A 401(k) with company match and immediate vesting A new employee training program and many opportunities for continued learni