Job Description
Job Overview:We are seeking a detail-oriented and organized Customer Service/Data Entry to join our team in office (hours are 7 AM - 3:30).As a Customer Service/ Order Entry, you will be responsible for responding to customers and sales representatives, entering orders, resolving issues, and ensuring timely resolutions to customers.This is a vital role within our organization, as you will play a key part in maintaining customer satisfaction.Responsibilities: Handling Inquires:Respond to customer and sales representative questions regarding products and orders -Providing Solutions:Address customer complaints and resolve issues efficiently. Processing Orders:Assist customers with purchases and returns. Offering Product Knowledge:Educate customers on product and promotions -Following Up:Ensure customer issues are fully resolved and satisfaction is achieved. Collaborating with a Team:Work with sales, office and warehouse to enhance customer experience.-Meeting Performance Targets:Adhere to response time, satisfaction rating, and call resolution benchmarks.Respond to- Damages to shipments, shortages and errors-Substitute out of stock orders- Sales representative questions- Maintain accurate customer records and files Skills: Strong communication skills, active listening- Problem-solving ability- Empathy and Patience- Adaptability and resilience- Time Management is critical- Data Entry and the ability to perform 10-key typing accurately and efficiently- Troubleshooting skills- Understanding of company products/services We value the contributions of our employees and offer competitive compensation packages along with benefits.If you meet the qualifications outlined above and are ready to take on this important role as a Customer Service/Data Entry Clerk, we encourage you to apply.We look forward to reviewing your application! Pay:$20.00 - $24.00 per hour Benefits:401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:8 hour shift Day shift Monday to Friday Ability to Relocate:Essex, MD:Relocate before starting work (Required) Work Location:In person.