Job Description
Key Responsibilities Data Accuracy: Inputting, updating, and verifying customer information, such as account details, orders, and contact info, into systems (e.g., Salesforce, Excel, Oracle). Customer Interaction: Handling customer queries and resolving issues related to their accounts via phone, email, or chat. Record Maintenance: Organizing, filing, and backing up digital or physical documents to ensure data is secure. Quality Control: Reviewing source documents (invoices, forms) for errors before entry and correcting discrepancies. Workflow Support: Adhering to daily processing goals and collaborating with team members, often in a high-volume environment.Required Qualifications & Skills Experience: 1+ years in data entry, call center, or customer service roles is often preferred. Technical Skills: Proficiency in MS Office (Excel, Word) and CRM software. Typing Speed: High-speed, accurate typing (often 50+ words per minute). Attributes: High attention to detail, strong organizational skills, and ability to handle confidential information. Education: High school diploma or equivalent is required All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.