Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Insurance Services Why Consider This Job Opportunity Competitive salary with potential for shift differentials Opportunity for career advancement and growth within the organization Work in a dynamic environment with a focus on customer experience Collaborative team atmosphere that values problem-solving and critical thinking Chance to make a significant impact by enhancing customer service processes What To Expect (Job Responsibilities) Manage escalated phone calls from the front-line customer service team Research and make decisions on escalated endorsements for policies Assess reinstatement requests for policies canceled due to non-payment Respond to and triage emails from internal departments, making appropriate decisions Conduct quality reviews of customer service calls and identify trends for improvement What Is Required (Qualifications) Valid Florida Insurance License (2-20 or 20-44) High school diploma is required; college education is preferred Minimum of 5 years of current experience in Florida homeowners insurance Advanced knowledge of Florida homeowners coverage and industry practices Strong analytical, critical thinking, and communication skills How To Stand Out (Preferred Qualifications) Bilingual in English and Spanish Experience or education in training and procedural documentation Proficiency in Microsoft Office, particularly Excel and Word #Insurance #CustomerService #CareerOpportunity #GrowthPotential #BilingualSkills #ResonanceCXPartners