Job Description
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: Consistently to provide genuine, friendly, personable, and professional service. Effective communication, interpersonal, and organizational skills in person and on the phone. Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. Liaison between senior leadership and team members. Proactively resolve escalated customer issues. Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste th