Job Description
HYBRID ROLE BASED OUT OF OUR PHOENIX LOCATION Job Purpose: The Customer Service Logistics Manager, Retail Distribution will manage the comprehensive order processing and inventory management globally within the Co-Packing & Retail Solutions Distribution division in Veritiv. This role is an individual contributor role that will not have any direct reports. Job Responsibilities: Communicate with allocated customers to develop a new relationship as well as foster existing ones. Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention Act as the first point of contact for resolving customer queries and complaints Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking Develop a relationship with sales team by being proactive and offering creative solutions Participate in training of system enhancements, applications, products, and new processes. Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries. Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel Perform other duties as assigned Additional Responsibilities & Qualifications: Manage comprehensive order processing for domestic and international customers, including product availability communication and order fulfillment coordination. Generate detailed inventory and shipment analytics through weekly and monthly reporting, utilizing advanced ERP and accounting software systems. Maintain precise documentation and records, including sh