Job Description
Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise. Employer Industry: Mortgage and Real Estate Services Why Consider This Job Opportunity Salary up to $98,500 annually Comprehensive benefits package including medical, dental, vision, and 401k Employee stock purchase plan available Opportunity for career advancement and growth within the organization Recognition as a top workplace for women, diversity, and LGBTQ+ employees Supportive and inclusive company culture that values individuality What To Expect (Job Responsibilities) Manage first-line supervisors responsible for customer service representatives handling inquiries via various communication methods Monitor team performance in delivering outstanding customer service and ensure quality standards are exceeded Develop and oversee operating systems, policies, and procedures for efficient workflow Approve HR activities including hiring, training, and performance evaluations Participate in long-range planning and provide input for operational decisions and project plans What Is Required (Qualifications) Bachelor's degree or equivalent combination of education and experience 5-7 years of experience in customer service 3-5 years of demonstrated management experience in technical title, escrow, or mortgage operations Proven ability to establish and maintain effective working relationships at the management level Strong communication skills with the ability to influence and negotiate effectively How To Stand Out (Preferred Qualifications) Experience designing and executing complex projects in a functional area of expertise Demonstrated success in recruiting, retaining, and developing talent High level of business acumen and strategic agility Ability to drive customer loyalty and manage customer expectations #MortgageIndustry #CustomerServiceManagement #CareerGrowth #InclusiveWorkplace #DiversityAndInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #PrismDataConsulting