Job Description
Customer Service Representative Employment Type: Full-time , $17/hr Supporting: Financial Services We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. Guide customers through questions, concerns, or challenges they encounter while using the product or service Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience