Job Description
TEMCO LOGISTICS is looking for a Customer Service Rep As a customer service representative, you will be responsible for engaging with customers on behalf of their company.In your role your duties will include but not limited to, answering phone calls or emails from customers to answer questions, and maintaining expert knowledge about company products or services to best help customers.WHO WE ARE:Temco Logistics has been the leading home goods delivery and installation company for over 50 years! Americas #1 Brands:Home Depot, General Electric, and more, trust us for their last-mile delivery to their customers.We currently perform over 6,000 residential, business, job site, and commercial deliveries per day, operating 7 days a week.With millions of home deliveries performed we continue to innovate and provide world-class final mile delivery and installation services for our customers.RESPONSIBILITIES Provide customers information regarding their orders Answer all phone calls and emails regarding customer products and services Ensure all customers are satisfied with their products or services Follow-up with any customers to check that their products were delivered in a timely manner Determine the quickest, most efficient way to find solutions for any problems that may arise Escalate any queries or concerns to the perspective supervisor Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assigned Assist colleagues whenever necessary QUALIFICATIONS High school diploma or Equivalent 2years of office administrative related tasks Outstanding communication and interpersonal abilities Excellent organizational and leadership skills Familiarity with office management procedures Excellent knowledge of MS Office and office management software (ERP etc.) Qualifications in secretarial studies will be an advantage Temco Logistics is an Equal Employment Opportunity Employer.All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law.Bilingual candidates are encouraged to apply.For a full list of the various benefits Temco Logistics offers visit:thd.co/temcobenefits 2025 Temco Logistics Product Authority, LLC.All rights reserved.#INDNE Job Type:Full-time Pay:$23.00 per hour Ability to Commute:Tewksbury, MA 01876 (Preferred) Ability to Relocate:Tewksbury, MA 01876:Relocate before starting work (Preferred) Work Location:In person.