Job Description
El Paso Communications is a growing marketing and outreach firm supporting major telecommunications campaigns, including AT&T.We're known for our energetic culture, hands-on training, and strong focus on customer satisfaction and sales performance.Our team thrives on collaboration, professional development, and delivering real results for both clients and customers.If you enjoy working with people and want to build transferable sales skills, this customer service representative role is a great opportunity.As a customer service representative, you will represent a nationally recognized telecom brand while helping customers with their services, accounts, and connectivity needs throughout the El Paso area.This position blends customer support with consultative sales, making it ideal for motivated individuals looking to grow.Join El Paso Communications and take the next step in your career as a customer service representative where your effort directly impacts customer satisfaction and sales success.If you're ready to grow with a team that invests in your future, apply today.Customer Service Representative Responsibilities Engage with customers to understand their needs and recommend appropriate AT&T products and sales solutions Assist with billing questions, service activations, upgrades, and account changes Educate customers on current promotions to increase value and drive sales opportunities Maintain up-to-date knowledge of products, services, and competitive offerings Resolve concerns professionally to ensure a positive customer experience Accurately document interactions and sales activity in the CRM system Collaborate with fellow customer service representative team members to meet performance and sales goals Participate in ongoing training to improve customer service and sales skills Customer Service Representative Qualifications High school diploma or equivalent required Previous customer service, retail, or sales experience is a plus Strong communication and interpersonal skills Ability to multitask and stay organized in a fast-paced environment Flexible schedule availability Customer Service Representative Benefits Commission-based compensation with sales bonuses Paid training and mentorship programs Supportive, team-oriented work environment o Career advancement opportunities within customer service and sales leadership Job Type:Full-time Pay:$45,000.00 - $55,000.00 per year Benefits:Referral program Work Location:In person.