Job Description
Customer Service Representative / HVAC Service Coordinator New Wave Heating, Cooling & Home Intelligence Somers Point, NJ Full-Time | In-Office Pay: $18–$24/hour, based on experience About the Job New Wave Heating, Cooling & Home Intelligence is hiring a Customer Service Representative / HVAC Service Coordinator to help manage customer calls, service appointments, scheduling, and daily communication between customers and our field team. This is a key office role for someone who is organized, confident on the phone, calm under pressure, and committed to creating a great customer experience. If you have customer service, scheduling, dispatch, call center, or home service office experience, we want to talk with you. What You’ll Do Answer inbound customer calls professionally and warmly Schedule HVAC service, maintenance, and estimate appointments Communicate with technicians, customers, and the office team Update customer records, job notes, and appointment details Help keep the daily service schedule organized and moving Follow up with customers when needed Help deliver a smooth, 5-star customer experience from first call to completed job Required Qualifications Customer service, office, scheduling, or call center experience Strong phone communication skills Comfortable using computers and scheduling software Organized and detail-oriented Able to stay calm when schedules change or customers are frustrated Dependable, professional, and team-focused Able to work in-office in Somers Point, NJ Preferred Experience HVAC, plumbing, electrical, or home services experience Dispatching or service coordination experience Experience using ServiceTitan or similar scheduling/CRM software Why Join New Wave? New Wave Heating, Cooling & Home Intelligence has served Ocean City, Somers Point, and surrounding South Jersey communities for more than 10 years. Our team is built around honest communication, quality work, and treating customers’ homes with respect. You’ll be joining a growing local company where your work directly impacts the customer experience and the success of the service team. Benefits Competitive hourly pay Full-time schedule Stable work in an essential service industry Supportive team environment Training and growth potential Opportunity to be part of a respected local HVAC company Schedule Full-time Monday–Friday Some seasonal schedule flexibility may be needed during peak HVAC demand Apply Today If you are organized, great on the phone, and ready to help customers while supporting a high-performing HVAC team, apply today. We’re looking for someone who can become the trusted voice of New Wave. Pay: $18.00 - $24.00 per hour Benefits Flexible schedule On-the-job training Paid time off Professional development assistance Referral program Work Location: In person