Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Salary up to $28.82 Work remotely from the comfort of your own home Opportunity for career advancement within the organization Supportive and collaborative work environment Chance to make a meaningful impact on patient satisfaction and care What To Expect (Job Responsibilities) Handle customer service activities related to self-pay and insurance billing inquiries as part of the revenue cycle process Assist patients in resolving billing issues, including setting up payment plans Document and report customer complaints and interactions in appropriate systems Track trends in customer service encounters and recommend resolutions to the supervisor Communicate effectively and follow up on customer service activities in a timely manner What Is Required (Qualifications) High school diploma or Associate's degree in Accounting, Business Administration, or related field At least one (1) year of experience in revenue cycle functions within a healthcare setting Previous service or call center experience with strong customer inquiry response skills Excellent verbal and written communication skills Basic understanding of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel How To Stand Out (Preferred Qualifications) Experience in a complex, multi-site healthcare environment Completion of regulatory and mandatory certifications Strong interpersonal skills for effective customer interaction Proven ability to manage time and prioritize tasks in a fast-paced environment #HealthcareServices #CustomerService #RemoteWork #CareerGrowth #PatientSatisfaction We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners