Customer Service Representative I

Location (mandatory): Auburn, NY 13021 Customer Service Representative provides front-line support by directing callers and email inquiries to the appropriate team or department. While prior knowledge of part and pump terminology is helpful, training will be provided. Job Responsibilities: Serve as the first point of contact for customers via phone and email Route inquiries appropriately and ensure prompt responses Follow ISO9001 Customer Service Procedures and Work Instructions Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system) Assist with warranty claim processing Perform other duties as assigned by the Customer Service Manager Skills: Customer service MS Office, Salesforce, and general CRM tools Order Entry Education/Experience: High school diploma or equivalent 1-3 years of experience in a customer service role Proficiency with ERP-LX required Financial/accounting aptitude and strong problem-solving skills required Familiarity with MS Office, Salesforce, and general CRM tools