Customer Service Representative

REQUIRED SKILLS AND EXPERIENCE -1+ years of Customer Service experience -Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing) -Microsoft Office Suite and Excel experience -Strong attention to detail -Strong written communication skills -Able to work in person, 8am to 5pm, Monday through Friday in Carlsbad Nice to Have Skills & Experience: -Previous experience working in manufacturing (admin side) JOB DESCRIPTION We are seeking an experienced customer service professional to sit onsite for a manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment. Job duties include but are not limited to: Key accounts point of contact for customer service. Support role for trade compliance processes. Consistently viewed as an “owner” of process and transactional challenges that arise. Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can’t be established due to high complexity. Attempt to resolve or advance customer escalations. Skills and abilities this person should possess: Profound understanding of customer related transactions, from quoting to invoicing. Strong problem-solving skills. Proven and effective relationship building skills. Ability to multitask. Excellent written and oral communication skills. Detail oriented. Compensation $24.00/hour W2