Customer Service Representative

Job OverviewWe are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their experience with us is positive, efficient, and memorable.Your energetic approach and strong communication skills will help foster lasting relationships, resolve inquiries promptly, and promote our commitment to outstanding client service.This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a real difference for our customers.Duties Respond promptly and professionally to customer inquiries via phone, email, Assist clients with product or service questions, troubleshooting issues, and providing detailed information to ensure satisfaction Process orders, returns, and exchanges accurately using data entry and Housecall Pro Schedule incoming calls through Housecall Pro Conduct outbound calls to follow up with clients, gather feedback, or promote new products and services Maintain detailed records of customer interactions, transactions, and feedback for analysis and continuous improvement Demonstrate excellent phone etiquette and communication skills to build rapport and resolve concerns efficiently Skills Multilingual abilities with fluency in English and additional languages preferred to serve diverse client needs Strong sales aptitude with the ability to identify opportunities for upselling or cross-selling products/services Exceptional customer support skills with a focus on client satisfaction and problem resolution Proven experience in call center environments or customer service roles involving outbound calling Proficiency in Microsoft Office applications and general computer skills for data entry and documentation Excellent communication skills, both verbal and written, with active listening capabilities Ability to handle multiple tasks simultaneously while maintaining attention to detail during high-volume periods Knowledge of call center etiquette, analysis skills for assessing customer needs, and ability to adapt communication style accordingly Join us as a Customer Service Representative where your energy fuels exceptional service! We value proactive individuals who thrive on helping others and are eager to grow their careers in a supportive environment.If you're passionate about delivering top-tier client experiences while sharpening your professional skills--this is the perfect opportunity for you! Job Type:Full-time Pay:$14.00 per hour Expected hours:40 per week Education:High school or equivalent (Required) Experience:Customer service:1 year (Required) Language:English (Required) Location:Tampa, FL 33611 (Preferred) Ability to Commute:Tampa, FL 33611 (Required) Work Location:In person.