Customer Service Representative

Customer Service Representative (In-Office & Remote Opportunities) ITM Marketing is currently hiring motivated and customer-focused Customer Service Representatives (CSRs) to support an e-commerce program. This role is available primarily on-site at our Coshocton, Ohio office, with limited remote work exceptions for agents who meet specific performance and role requirements. Pay Starting at $17.00 per hour Weekly competitive pay (direct deposit required) What You’ll Do As a Customer Service Representative, you will deliver exceptional service through multiple communication channels while representing ITM Marketing with professionalism and empathy. Key Responsibilities: Provide knowledgeable and courteous customer support via telephone, email, and chat Answer customer inquiries, place orders, and resolve complaints using active listening and conversational skills Assist customers in an empathetic, kind, and professional manner Navigate multiple computer systems, databases, and screens efficiently Use basic office equipment and technology, including soft phones and web-based tools Maintain regular and predictable attendance Perform other related duties as assigned Schedule Must be available to work between 9:00 AM and 5:30 PM for training. After training, must be available to work between 9:00AM and 9:00PM ET. Typical schedule for training is Monday–Friday with a 30-minute lunch, however, after training, weekends and evenings may be required as well as holidays. Schedules are subject to change based on program needs Training Paid, comprehensive training is provided Training is cond