Customer Service Representative

Loudoun Mutual Insurance Company is seeking two (2) motivated and customer-oriented individuals to fill two (2) Integrated Services Representative customer service positions in Waterford, VA.The Integrated Services Representative will be responsible for ensuring high touch telephone and administrative support to Loudoun Mutual's agents, policyholders and internal stakeholders, building and maintaining internal staff relationships, and serving as a cross-trained resource for interdepartmental Underwriting, Billing, and Claims assistance during high-volume seasons.Responsibilities include but are not limited to:1) Delivers hands-on, personalized telephone support to policyholders, agents, adjusters, and vendors for all calls including, but not limited to:first notices of loss, mortgagee verifications, premium payments, and policy inquiries.2) Greets and assists visiting policyholders, vendors, and business partners in a warm and engaging manner.3) Processes incoming service requests via fax, phone, and email in a timely manner, including policy endorsements, cancellations, first notices of loss, and premium payments.4) Maintains prompt and effective communication with policyholders, agents, and external stakeholders via phone, written correspondence, and e-mail.5) Performs daily workflow tasks including adverse actions, cancellations, Broker of Record changes, agent credentialing/terminations, and mortgagee updates.6) Under the direction of the Integrated Services Supervisor, assists other departments on an as-needed basis during high-demand situations.7) Processes daily incoming and outgoing mail, maintaining high standards of efficiency, confidentiality, and accuracy.8) Ensures proper documentation and maintenance of all internal and external correspondence, confidential information, and PPI in accordance with Company guidelines.9) Participates in regular, job-relevant training opportunities to maintain necessary skills.10) Establishes and maintains positive working relationships with internal and external stakeholders, including company agency partners.11) Communicates promptly, professionally, and effectively across all methods.12) Participates in company staff meetings, trainings, and events as required.13) Performs other related duties as assigned or requested.Qualified candidates will have the following:Minimum of high school diploma or equivalency required.Thorough knowledge of general office procedures.Excellent written and verbal English language communication and problem resolution abilities are required.Skilled in the use of computer systems and Microsoft Office products, including Microsoft Excel and Outlook. Exhibits empathy, courtesy, and respect when dealing with policyholders, agents, industry peers, and other employees.Valid driver's license issued in home residence state.Strong attention to detail, with the ability to stay organized and manage multiple priorities.Demonstrated ability to work collaboratively and to build and maintain strong business relationships.Demonstrates independent judgment and discretion, including the proven ability to properly handle sensitive information.Performs repetitive tasks according to established procedures and instructions provided.About Loudoun Mutual Founded in 1849, Loudoun Mutual is one of Virginia's oldest companies and is rated A- Excellent by AM Best.Loudoun Mutual offers a competitive compensation package and stable work environment that supports excellent work/life balance.Benefits:Dental Insurance Disability Insurance Flexible Spending Account Health Insurance Life Insurance Paid Sick Time Paid Holidays Personal Time Vacation Time Tuition Reimbursement Vision Insurance 401k 401k with matching Defined Contribution Pension Plan Loudoun Mutual Insurance Company is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. Prior to a final offer of employment, the selected candidate will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report.These screenings will be conducted by Loudoun Mutual's background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.Job Type:Full-time Schedule:Day shift Monday to Friday Work Location:In person.