Customer Service Representative

This position is Remote in Mainland USA.You will have the flexibility to work remotely as you take on some tough challenges.Optum Insight is improving the flow of health data and information to create a more connected system.We remove friction and drive alignment between care providers and payers, and ultimately consumers.Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth.Ready to help us deliver results that improve lives? Join us to start Caring.Connecting.Growing together.The Customer Service Representative is responsible for providing telephonic support to patients, customers, and providers.This role involves handling inbound and outbound calls, scheduling appointments, verifying insurance, and updating patient records.The representative will apply moderate knowledge and skills to resolve routine issues independently and collaborate with supervisors for more complex matters.This position requires strong communication, organizational, and technical skills to ensure high-quality service delivery.This position is full-time (40 hours/week).Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 8pm EST, including weekends.Final shift assignments will be provided after training and may vary based on business needs.We offer 8 weeks of training, Monday through Friday, from 8:30 AM to 5:00 PM EST.100% attendance is required during the first four weeks of training.Time-off requests for remaining training period will be reviewed on a case-by-case basis Primary Responsibilities:Handle inbound and outbound calls to identify patient needs and provide appropriate support.Schedule, reschedule, confirm, and cancel patient appointments.Accurately enter and update patient information in the scheduling system.Verify insurance eligibility and identify payer sources.Review and update patient demographics and consent forms.Create new patient accounts when necessary.Transfer calls or relay messages to facilities, physicians and/or nurses.Maintain patient confidentiality in accordance with company policies and HIPAA regulations.Resolve caller inquiries using internal resources and escalate when needed.Document all interactions and resolutions accurately.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED Must be 18 years of age or older 1years of experience scheduling patient appointments in a call center or high-volume call environment 6months of experience with Microsoft Word/Excel or Google Docs/Sheets.Must be available to train for the first 8 weeks, Monday through Friday, from 8:30 AM to 5:00 PM EST.100% attendance is required during the first four weeks of training.Time-off requests for remaining training period will be reviewed on a case-by-case basis Must be available to work any 8-hour shift between 8:00 AM and 8:00 PM EST, including weekends.Final shift assignments will be provided after training and may vary based on business needs Preferred Qualifications:Experience in medical/dental office or scheduling environment Familiarity with healthcare terminology and benefit structures Understanding of HIPAA and other regulatory requirements Bilingual fluency in English and Spanish Telecommuting Requirements:Reside within Mainland USA Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills:Strong interpersonal and active listening skills.Detail-oriented with effective written communication.Ability to learn and navigate complex computer systems.Professional, courteous, and cooperative demeanor.Ability to troubleshoot and follow up on customer issues Physical and Work Environment:Remote work environment Prolonged periods of sitting Extensive use of phone and computer systems, including the ability to multitask across dual monitors All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.The hourly pay f