Job Description
At Accurate Electric, Plumbing, Heating, and Air, you will be the heartbeat of our 5-star service experience.Every call you answer keeps our customers coming back.What's in it for You? Incentive pay, paid vacation, health benefits for full-time employees, and company parties In-office work Family-first culture where your well-being matters most Stable, highly rated company with excellent online reviews Why You'll Love It Here Tight-knit, supportive team that cares about each other Core values of Team First, Character Above Reproach, Workmanship, Solution-Oriented, and Fun are part of daily work Wins are celebrated together, and the team always has each other's backs Your input matters, and your role directly impacts the company's growth Your New Role Based in Glendora, California, you will assist our 25,000 client base in scheduling future appointments and leaving a lasting positive impression.Reaching out to existing clients and assisting them in booking service appointments Follow up with unbooked calls from our AI agent.Deliver call scripts with warmth and professionalism Respond to customer questions, resolve issues, and promote the brand Build rapport to encourage repeat business Follow up with customers to ensure satisfaction Maintain accurate customer records in the database Participate in ongoing training to improve performance Be available for some Saturdays on a rotating schedule Hiring Expectations:Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.Job requirements Proven success in customer service Proficiency with phone systems, typing, and basic computer skills Highly organized with strong follow-through Strong verbal and written communication skills Ability to build trust and show empathy Motivated, flexible, and team-oriented Positive, energetic personality that thrives in a fast-paced, goal-driven environment Accurate Electric, Plumbing, Heating, and Air is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.#orange Job Type:Full-time Pay:$18.00 - $22.00 per hour Expected hours:40 per week Benefits:Flexible schedule Health insurance Paid time off Work Location:In person.