Job Description
About the Role The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their trips journey.In this client-facing role, you will serve as a trusted point of contact--from the initial booking through post-trip follow-up--ensuring a seamless, personalized, and high-quality experience.This position is ideal for someone who is detail-oriented, service-driven, and passionate about trips, hospitality, and delivering exceptional customer experiences.Key Responsibilities Respond promptly and professionally to client inquiries via phone, email, and messaging platformsAssist clients with luxury and leisure trips bookings, including changes, cancellations, and special requestsProvide accurate and timely information regarding destinationsCoordinate reservation details and confirm itineraries to ensure accuracy and client satisfactionProactively follow up with clients before and after their trips to ensure a positive travel experienceAddress client questions or concerns with empathy, professionalism, and a solutions-focused approachMaintain accurate records and update internal systems and booking platforms as required Qualifications & Skills Excellent verbal and written communication skillsPrevious customer service experience (travel, hospitality, or service-related experience preferred)Strong organizational skills and attention to detailComfortable using technology, booking systems, and digital communication toolsReliable, proactive, and able to manage multiple client requests efficientlyGenuine interest in travel and helping clients plan memorable experiences What We Offer 100% remote work environmentFlexible scheduling optionsOpportunities for professional growth within the companyAccess to travel perks and industry-related discountsSupportive team culture with ongoing training and development Apply Today Interested candidates are encouraged to apply today and join our growing remote travel support team at The Claros Travel..