Job Description
About Us At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation.We aim to empower brands to not only adapt to change but to lead it--creating strategies that redefine industries, inspire growth, and build lasting impact.Position Overview The Customer Service Representative handles customer inquiries and ensures a positive and efficient customer experience.Key Responsibilities Provide accurate information about products, services, or promotions Resolve customer concerns or escalate issues when necessary Process orders, returns, and service requests Maintain detailed records of customer interactions Support customer satisfaction and retention efforts Qualifications Strong verbal and written communication skills Customer-focused mindset and problem-solving abilities Ability to remain professional and calm under pressure Basic computer and data entry skills Strong organizational and multitasking abilities Team-oriented and reliable.