Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Government Assistance Programs Why Consider This Job Opportunity Salary up to $20.00 per hour Comprehensive healthcare benefits and 401(k) plan Paid time off and flexible spending accounts Opportunities for professional development reimbursement Remote work flexibility, allowing you to work from home Supportive and collaborative work environment focused on helping individuals and families What To Expect (Job Responsibilities) Answer inbound and outbound calls from Virginia residents regarding SNAP benefits Provide accurate information about program eligibility, application processes, and benefit timelines Assist callers with questions about application status, benefit usage, and account updates De-escalate concerns and provide clear guidance to resolve issues professionally Document all customer interactions accurately in call center systems What Is Required (Qualifications) High School Diploma or GED Strong verbal and active listening skills Proven customer service skills Strong computer skills and ability to multi-task Ability to pass a background check and maintain a reliable internet connection How To Stand Out (Preferred Qualifications) Previous experience supporting public benefits programs or working in a benefits-related call center Previous experience as a Customer Service Representative #GovernmentAssistance #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners