Job Description
Insurance Customer Service Job Purpose To assist in the marketing of State Farm products as an employee of a State Farm independent contractor agent.EXPERIENCE AND KNOWLEDGE_________________________________________ o Experience in a variety of computer applications, particularly Windows applications, desirable o Experience in marketing and customer service desirable o Knowledge of insurance products desirable SKILLS/ ABILITIES____________________________________________________ o Ability to satisfy insurance licensing requirements o Ability to learn and apply product, industry and market knowledge to provide suitable recommendations to potential and existing clients o Ability to conduct needs based marketing interviews with potential and existing clients o Problem solving skills o Ability to effectively relate to customers o Strong listening, oral, and written communications skills o Ability to take initiative and act effectively both individually and as a member of a team without direction o Ability to create and maintain professional business relationships with prospects, policyholders, co-workers, and associates within the State Farm organization o Ability to learn and become proficient with various computer applications o Ability to adapt to changing market conditions and a dynamic work environment o Ability to pay close attention to detail and accuracy o Ability to handle multiple tasks and maintain strong organizational skills o Ability to remain positive and maintain progress towards a goal in spite of obstacles and adversity JOB RELATED TRAINING COURSES, LICENSING AND PROGRAMS___________ o Successfully complete and maintain all state, federal and State Farm requirements - - including licensing - to market and service designated State Farm products and services o Remain current in all auto product changes and technical developments, and participate in company and industry training sessions as required o Complete training as required, including Compliance and Information Security Awareness o Remain current in all Continuing Education (CE) courses as required DUTIES AND RESPONSIBILITIES_______________________________________________ o Maintain licenses to market State Farm products, as requested o Assist in developing a marketing plan for the agency o Contact prospects and current policyholders to generate interest in appointments o Create and facilitate product presentations to potential and existing clients o Conduct needs based marketing interviews o Utilize agency and State Farm computer applications, as required and available o Accurately prepare forms, policies, endorsements when required o Follow up with customers and keep the agent informed o Provide prompt, professional customer service o Participate in training and team meetings as requested o Perform other related duties as assigned by the agent ITEMS TO NOTE_______________________________________________________ o Position may require irregular hours on a frequent basis o Position may require travel to other State Farm locations as well as to clients' homes or businesses Job Type:Full-time Pay:$20.00 - $25.00 per hour Work Location:In person.